Job Reservations Agent II Full-time, Summer Season May to October

Job Description

What you will be doing:

• Using professional and service-oriented sales techniques, book Food & Beverage outlets reservations and guestrooms, to maximize hotel revenue and the guest experience for both internal and external guests through email, telephone and face-to-face encounters
• Promote, co-ordinate and sell resort and family activities as advertised within the hotel, for both internal and external guests
• Assist guests with their entire resort experience, including transportation suggestions, activities and local attractions
• Utilize appropriate software programs to create and execute group, tour and individual bookings for all market segments
• Prepare professional written correspondence for distribution to guests, travel agents, booking agents and others as required
• Prepare rooming list reports and other related reports as requested by Hotel departments .
• Conduct Food and Beverage administrative tasks: bookings, preparation of F&B contracts, pre-arrival calls for F&B guests and co-ordinating F&B group reservations
• Record all details on reservations and correctly flag action items; follow up with other departments to ensure delivery of Hotel’s promised services. Conduct periodic checks to ensure accuracy of reservation information in Hotel Reservation information systems
• Keep abreast to hotel communications to ensure that all information provided for guests is accurate and up to date
• Co-ordinate the pre-arrival portion of transient guest packages. Confirm details with the guests, communicate with third party vendors, ensure all aspects are professionally handled with both the guest and operation needs in mind. Conduct pre-arrival calls for non-packaged hotel guests, as required.
• Assist Reservations Team Leader in training new Restaurant Manager users
• Assist the Reservations department with all market segment reservations
• Assist the F&B Sales Manager, as directed, with promotions, planning and organization of special events, festive season activities, and tracking of other sales initiatives
• Assist Group Co-ordinator and/or Tour Co-ordinator with group, convention and tour bookings, for both rooms and Food and Beverage
• Perform other duties as assigned