Job Learning & Development Manager Full-time, Victoria

Job Description

• Wonderful company culture – our colleagues are at the heart of all we do
• Excellent training with the opportunity to build a successful career
• Career development opportunities with national and international promotion opportunities
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision.
• Complimentary counseling, wellness sessions, financial and family planning through our Employee Assistance Program
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Opportunity to participate in our Leadership Incentive Program
• A competitive salary starting at $71,250.00 per annum.

What you will be doing:

Reporting to the Director, Talent & Culture responsibilities and essential job functions include but are not limited to the following:

• Partner with department managers to ensure training aligns with operational needs and guest expectations.
• Act as a learning ambassador to foster a positive and proactive training culture.
• Provide ongoing coaching, support and development of Departmental Trainers and Leaders to ensure consistent and quality on the job training.
• Conduct needs analysis in line with LQA and Forbes standards, and Mystery shopper, and audit requirements, Assess training needs through surveys, interviews, performance evaluations, and consultation with department heads.
• Create and conducting innovative bite size training as identified Design, implement, and manage comprehensive training programs aligned with hotel goals and brand standards.
• Work closely with Departmental Leaders and Senior Managers in the development of specific action plans to address issues and concerns identified in observation and colleague engagement feedback.
• Create and maintain a property knowledge bank for all department training manuals, standard operating procedures, job task checklists, department onboarding training plans.
• Manage the implementation and execution of Job Task Checklists and follow up ensuring consistent high standards across all departments to ensure a 100% completion of Job Task Checklists for all colleagues.
• Be active in monitoring the operations and ensure operational presence to observe, identify training needs and validate training and program implementation effectiveness.
• Support Talent & Culture team with on-boarding facilitation, corporate training programs when required Develop onboarding programs for new hires, ensuring a smooth integration into the hotel’s service culture.
• Ensure all new hire departmental orientation is effectively completed, actively monitor and check in with new hires.
• Create and maintain an annual and up-to-date monthly training calendar.
• Maintain accurate records of employee training and certifications.